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JEWELRY CARE

CRAFTSMANSHIP

Shipping

Orders

RETURNS & EXCHANGES

Sizing

FINANCING OPTIONS

JEWELRY CARE
JEWELRY CARE
CRAFTSMANSHIP
Shipping
Orders
RETURNS & EXCHANGES
Sizing
FINANCING OPTIONS
HOW SHOULD I TAKE CARE OF MY JEWELRY?

Here are a few tips to keep your jewelry in good condition over time:

- Avoid prolonged exposure to chlorinated or saltwater or too high temperatures

- Avoid putting your jewelry in contact with chemicals and detergents

- Store your jewelry in a jewelry box and try to minimize contact with other jewelry to avoid scratches or impacts

- Avoid wearing your jewelry while exercising

HOW CAN I CLEAN MY JEWELRY?

Clean your diamond and gold pieces gently with a soft dry cloth. If the gold is stained, use warm water and diluted hand soap to gently rub off any marks. Avoid cleaning pearls and other gemstones with water and soap. If you have specific questions regarding the cleaning of your jewelry, you can contact our concierge team at  concierge@nouvelheritage.com .

HOW SHOULD I CARE FOR MY DIAMOND PIECES?

Diamonds is the hardest of all gemstones, making it very prone to scratching other materials. We recommend that you keep your diamond pieces stored in a jewelry box and ensure it avoids direct contact with other gold pieces.

CAN I GET MY JEWELRY SIZED OR ALTERED BY AN OUTSIDE JEWELER?

Having our products repaired or worked on by an outside jeweler would void any potential for a return, exchange, replacement or refund, should anything happen to the product due to their work. If you need a different size and have not worn the piece yet, please contact our concierge team and we will be happy to find the right size for you.

DO YOU HAVE A WARRANTY?

Your Nouvel Heritage products are under warranty for any manufacturing defects for a period of 24 months from the date of purchase. The warranty does not cover:

- Defects and damages from accident, misuse or neglect.

- Defects and damages caused by improper use (scratches, dents, chains breaking from catching on something etc.)

- Unauthorized modification by a third party (repairs, resizing, or any other work)

- Products where the serial number originally imprinted is removed or not clearly legible

- Normal wear and tear or aging of the products

- Lost items

Where is the jewelry made?

We produce all of our jewelry in-house in our workshop in Paris, France. Every creation features the "Made in France" engraving.

Tell me more about your diamonds.

We exclusively use conflict-free and natural diamonds.

For color, we use diamonds with F to G grade.

For clarity, we use diamonds with VS1 to VS2 grades.

Because the Responsible Jewellery Council has certified our workshop, the sourcing of our materials adheres to strict industry guidelines and is socially and environmentally responsible.

Tell me more about your gemstones.

We exclusively utilize gemstones sourced from conflict-free regions. All of our gemstones are natural and untreated.

What gold do you use?

We exclusively use 18-karat recycled gold. 

Why is your white gold jewelry more expensive?

Our 18-karat white gold is combined with the valuable metal palladium, which lends the alloy its distinctive shade. Palladium is similar in composition and rarity to platinum, however the metal is more resistant to scratching. Palladium is also significantly more expensive to source than both gold or platinum. However, the use of palladium in our jewelry ensures that our creations are hypoallergenic and long-lasting, so that they may be cherished for a lifetime.

Tell me more about your craftsmanship.

Our family workshop is located on Rue de La Paix in Paris, in the heart of the historic fine jewelry district. We employ over a hundred seasoned craftsmen, with several having more than 25 years of experience. We handle every step of jewelry making, from CAD conceptualization to casting, stone sourcing, and polishing. Nouvel Heritage and our parent company are proudly women-led and family-owned. Our workshop focuses on expert French craftsmanship while developing innovative techniques.

What are your manufacturing standards?

Our workshop is certified by the Responsible Jewellery Council, ensuring that our supply chain conforms to RJC's strict Code of Practices in regards to business ethics, human rights, social responsibility, and environmental performance.

Where do you ship to?

All orders are shipped from the United States and we currently only ship to the United States and Canada.

How much is shipping?

Shipping and returns are free for all orders delivered in the United States. If your order is shipping to Puerto Rico or Canada, you will be presented with several shipping options at checkout.

How long does it take for my order to ship?

Orders take 1 to 3 days to process and ship. If you need your order rushed, please let us know; we may be able to ship the same day if the order is placed by 3 p.m. Eastern time on a weekday. All orders ship via FedEx Overnight Services.

If you have any questions regarding your order, please contact one of our concierges at concierge@nouvelheritage.com

Where is my order shipping from?

All orders are shipped from the United States.

Will I be charged duties and taxes ?

For all U.S orders, the sales tax will be calculated at checkout according to the state/province of the shipping address. Since this is a domestic shipment, you will not be charged duties.


For international orders, there may be duties and taxes incurred on your shipment that you will be responsible for.

How is my order shipped?

For U.S orders, your order will ship via FedEx Overnight shipping. A third party insures all orders, and therefore, "Nouvel Heritage" will not be written on the shipping label.

My order is being made to order, what does it mean?

If the product you want to purchase is out of stock, there will be a note of it in your cart underneath the item that it will ship within a general lead time. Once you place your order, a member from our concierge team will send you a personal email to confirm the order; this concierge will become your main point of contact and can answer any questions or concerns you may have.

Can I edit my order?

If you want to make any changes to your order, please contact our concierge team at  concierge@nouvelheritage.com

Can I have my jewelry engraved?

If you would like to have a custom engraving on your jewelry, please contact our concierge team. Most bangles and rings can be engraved. Certain items like ear cuffs, necklaces, or earrings may be too small for custom engravings.

What is your return policy?

For all orders delivered in the U.S, we offer free returns within 14 days of the delivery date for a refund or exchange. Returns must be shipped back within 14 days of delivery. We accept returns on both in-stock and made-to-order items. Please ensure that the jewelry is returned in new and resalable condition with no signs of wear. Please send back orders in their original packaging. We do not accept returns on jewelry personalized with engravings. *Returned items that are not in resalable condition will be subject to a 15% restocking fee. We do not accept returns beyond the 14 day policy, and they must be shipped by the 14th day using the pre-paid return label provided.


Items received as gifts (purchased on nouvelheritage.com ) may be exchanged for another item(s) of equal or greater value.

How can I return my order?

Please visit our return center  here  to process your return. You will be able to submit a return request using your order number and email address. Our concierge team will review the request and once approved, send you a pre-paid FedEx label by email. All returns are inspected upon receipt to ensure they are in new, resalable condition. *Returned items that are not in resalable condition will be subject to a 15% restocking fee. Returns & exchanges must be shipped back within 14 days of order delivery using the pre-paid label provided.

Are returns free?

Yes, returns are always free! You will receive a pre-paid FedEx label by email to ship your return. Please view our return policy for more information.

Can I return my order if it was made to order?

We accept returns on most made-to-order items as long as they are not personalized with an engraving or marked as not eligible for returns. Please see your invoice to check if the product you ordered is eligible for return.

How to Start a Return?

You can start your return using the link to the Return Center below:

Return Center

How can I find my bangle size?

To find the bangle size that will fit you best, please refer to the sizeguide on the product's page. The button is labeled "Size Chart" and is located next to the Size label. If you would like assistance with determining your size, please use our chat box or contact our concierge team at  concierge@nouvelheritage.com .

How can I find my ring size?

Our rings use standard US sizing and fit true-to-size. If you would like assistance with determining your size or would like to receive a complimentary ring sizer, please contact one of our concierges at  concierge@nouvelheritage.com .

Klarna

We have partnered with Klarna to provide you with secure monthly financing options so that you can buy now, and pay later. it's easy, safe to use, and you're always covered by Klarna's Buyer Protection.  Learn More

How do I pay with Klarna?

Paying with Klarna is simple! Proceed to the checkout screen, once you have entered your contact and shipping information, you will be able to select "Klarna" as a payment option. Enter basic information to apply for easy monthly financing. A simple two-step application will provide an instant approval decision. Once you're approved, Klarna will send you an email confirmation and payment reminders. You can manage your payments directly in the  Klarna App .

Free delivery
Shipping is free for all orders delivered in the United States
Free returns
We offer free returns within 14 days of the delivery date
for a refund or exchange
ART OF GIVING
Your purchase will arrive beautifully packaged in our signature gift wrapping