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JEWELRY CARE

CRAFTSMANSHIP

Shipping

JEWELRY CARE
JEWELRY CARE
CRAFTSMANSHIP
Shipping
HOW SHOULD I TAKE CARE OF MY JEWELRY?

Here are a few tips to keep your jewelry in good condition over time:

- Avoid prolonged exposure to chlorinated or saltwater or too high temperatures

- Avoid putting your jewelry in contact with chemicals and detergents

- Store your jewelry in a jewelry box and try to minimize contact with other jewelry to avoid scratches or impacts

- Avoid wearing your jewelry while exercising

HOW CAN I CLEAN MY JEWELRY?

Clean your diamond and gold pieces gently with a soft dry cloth. If the gold is stained, use warm water and diluted hand soap to gently rub off any marks. Avoid cleaning pearls and other gemstones with water and soap. If you have specific questions regarding the cleaning of your jewelry, you can contact our concierge team at  concierge@nouvelheritage.com .

HOW SHOULD I CARE FOR MY DIAMOND PIECES?

Diamonds is the hardest of all gemstones, making it very prone to scratching other materials. We recommend that you keep your diamond pieces stored in a jewelry box and ensure it avoids direct contact with other gold pieces.

CAN I GET MY JEWELRY SIZED OR ALTERED BY AN OUTSIDE JEWELER?

Having our products repaired or worked on by an outside jeweler would void any potential for a return, exchange, replacement or refund, should anything happen to the product due to their work. If you need a different size and have not worn the piece yet, please contact our concierge team and we will be happy to find the right size for you.

DO YOU HAVE A WARRANTY?

Your Nouvel Heritage products are under warranty for any manufacturing defects for a period of 24 months from the date of purchase. The warranty does not cover:

- Defects and damages from accident, misuse or neglect.

- Defects and damages caused by improper use (scratches, dents, chains breaking from catching on something etc.)

- Unauthorized modification by a third party (repairs, resizing, or any other work)

- Products where the serial number originally imprinted is removed or not clearly legible

- Normal wear and tear or aging of the products

- Lost items

Where is the jewelry made?

We produce all of our jewelry in-house in our workshop in Paris, France. Every creation features the "Made in France" engraving.

Tell me more about your diamonds.

We exclusively use conflict-free and natural diamonds.

For color, we use diamonds with F to G grade.

For clarity, we use diamonds with VS1 to VS2 grades.

Because the Responsible Jewellery Council has certified our workshop, the sourcing of our materials adheres to strict industry guidelines and is socially and environmentally responsible.

Tell me more about your gemstones.

We exclusively utilize gemstones sourced from conflict-free regions. All of our gemstones are natural and untreated.

What gold do you use?

We exclusively use 18-karat recycled gold. 

Why is your white gold jewelry more expensive?

Our 18-karat white gold is combined with the valuable metal palladium, which lends the alloy its distinctive shade. Palladium is similar in composition and rarity to platinum, however the metal is more resistant to scratching. Palladium is also significantly more expensive to source than both gold or platinum. However, the use of palladium in our jewelry ensures that our creations are hypoallergenic and long-lasting, so that they may be cherished for a lifetime.

Tell me more about your craftsmanship.

Our family workshop is located on Rue de La Paix in Paris, in the heart of the historic fine jewelry district. We employ over a hundred seasoned craftsmen, with several having more than 25 years of experience. We handle every step of jewelry making, from CAD conceptualization to casting, stone sourcing, and polishing. Nouvel Heritage and our parent company are proudly women-led and family-owned. Our workshop focuses on expert French craftsmanship while developing innovative techniques.

What are your manufacturing standards?

Our workshop is certified by the Responsible Jewellery Council, ensuring that our supply chain conforms to RJC's strict Code of Practices in regards to business ethics, human rights, social responsibility, and environmental performance.

Where do you ship to?

All orders are shipped from the United States and we currently only ship to the United States and Canada.

Where do you ship to?

Shipping and returns are free for all orders delivered in the United States. If your order is shipping to Puerto Rico or Canada, you will be presented with several shipping options at checkout.

How long does it take for my order to ship?

If the item you ordered is in stock, your order will ship within 2-5 business days. Orders ship via overnight FedEx services. If your order is made to order, it will ship within the lead time mentioned on the piece (typically 8-10 weeks).

If you have any questions regarding your order, please contact one of our concierges at concierge@nouvelheritage.com

Where is my order shipping from?

All orders are shipped from the United States.

All orders are shipped from the United States.

For all U.S orders, the sales tax will be calculated at checkout according to the state/province of the shipping address. Since this is a domestic shipment, you will not be charged duties.


For international orders, there may be duties and taxes incurred on your shipment that you will be responsible for.

How is my order shipped?

For U.S orders, your order will ship via FedEx Overnight shipping. A third party insures all orders, and therefore, "Nouvel Heritage" will not be written on the shipping label.

Free delivery
Shipping is free for all orders delivered in the United States
Free returns
We offer free returns within 14 days of the delivery date
for a refund or exchange
ART OF GIVING
Your purchase will arrive beautifully packaged in our signature gift wrapping